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Welcome to Waldo

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Welcome to Waldo

It looks like you are visiting from the USA.
Click here to visit our US store

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Welcome to Waldo

It looks like you are visiting from Australia.
Click here to visit our Australian store

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Welcome to Waldo

It looks like you are visiting from Europe.
Click here to visit our European store

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Welcome to Waldo

It looks like you are visiting from Sweden.
Click here to visit our Swedish store

Your Plan
Can I change the renewal date on my subscription?
Yes, you can easily amend your delivery dates in your Club Waldo account. Planning to be out of the country for a few weeks, or just need more time to decide? No problem, simply delay your next delivery date in your online account.
Can I change the type of lenses on my subscription?
At the moment we only offer our Waldo Original lenses, but we’re working on expanding our product range so keep your eyes peeled!
Can I get a subscription for just one eye?
Of course! When entering your contact lens prescription, you’ll see a separate drop-down menu for your right and left eye. Simply select your prescription for one eye and then select "Not Required" for the other. Select Next and your order for one contact lens power will be ready to purchase. Please bear in mind that after your trial period, your subscription will renew with the frequency and quantity depending on your chosen plan. You can change your plan and delivery schedule at any time in your Club Waldo account.
Does my subscription automatically renew?
Your subscription will automatically renew 12 days after the date that you placed your trial order. After your trial period, depending on which plan you chose at checkout, you'll be sent enough lenses to last you for one order cycle. You can modify your renewal date, change your frequency or plan in your Club Waldo account if you'd prefer a different delivery schedule.
How do I cancel my subscription?
To cancel your subscription, please call us on 1-888-297-1269 between 3am and 5pm EST from Monday to Friday, and 8am to 4pm EST on Saturdays. We are closed on Sundays and major federal holidays. Why not consider changing your plan or delivery frequency? You can tailor this anytime in your Club Waldo account.
What is Club Waldo?
Club Waldo is our members club for all Waldo subscribers. Members enjoy a number of exclusive benefits, such as a fully flexible subscription via our My Account page, free delivery on all renewals and priority access to our extensive expertise, to name a few. Our list of rewards for our loyal subscribers continues to grow so stay tuned for updates!
What is your return policy?
If you find something has gone wrong or if you’ve just had a change of heart and no longer want the lenses you’ve received, please feel free to contact us directly within 30 days of receiving your order. Be mindful that due to the nature of contacts, we cannot provide refunds for any boxes that have been opened or otherwise tampered with. If, however, your box is still sealed, please do get in touch with our customer service team and we can look further into granting you a refund. In the unlikely event that you’ve received defective lenses, please contact us immediately and we’ll send you replacement lenses. Contact us on hello@hiwaldo.com or 1-888-297-1269 between 3AM and 5PM EST Monday to Friday, and 8AM to 4PM EST on Saturdays. We are closed on Sundays and federal holidays.
What should I do once my prescription expires?
First, the facts. Your prescription should be valid for at least 1 year, and 2 years in many states. You may see that your prescription is valid for a shorter period of time, but that should only be the case if there are documented medical reasons for issuing a shorter period. You have every right to ask your doctor to explain to you what those reasons are. As to our role, we'll reach out to your doctor to verify your prescription when you first join Waldo. We then recommended that you visit your doctor at least one month before your prescription expires and update your Waldo account with any amendments.
Your Prescription
Can I purchase contact lenses with my glasses prescription?
No! Your lens prescription is different from your glasses prescription, since contact lenses sit on your eye. As a result, when you order our lenses you must have an up-to-date contact lens prescription which specifies the power and parameters of the lenses you should be wearing.
Can I purchase lenses if I don’t have a physical copy of my prescription?
Yes, this only means that there will be an extra step in the process (on our side, not yours). When you check out, in addition to indicating the power of your prescription, you will also need to select your prescribing doctor from our database. You’ll need to know your eye doctor’s name, city and state in order to do this. Once we have this information, we’ll contact your doctor to verify the details of your prescription.
Can Waldo give me a prescription?
We can’t give you a prescription at Waldo, but the good news is that we can connect you with some great eye care professionals in your area. These professionals can issue you an up-to-date prescription for Waldo lenses. We also have our in-house optician, Anita, here to answer any questions you might have about your lenses. Remember that before ordering, you will need to visit your local optician to obtain an up-to-date lens prescription.
Do I need a prescription to place an order?
Yes, you must have a valid prescription to order Waldo contacts (make sure your prescription is for contact lenses, not glasses). Please be aware that as a matter of federal law, we must verify your prescription with your doctor before shipping your trial contacts. Therefore, we need to wait until your doctor's weekday business hours in order to do so.
How old must I be to order and wear Waldo contact lenses?
You must be aged 18 and over to order through Waldo. If you are under 18, you need to see your doctor to be able to order lenses.
I’m in need of a new prescription. Can you help me find a doctor?
Here at Waldo, we care about the health of your eyes and encourage you to continue with your regular check-ups with your doctor. We are currently working with eye care professionals and hope to soon be with a doctor near you.
My prescription is from a doctor outside the States. Can I still order Waldo lenses?
We don’t like to exclude anyone, but at the moment we can only accept valid prescriptions from doctors located within the United States. If you need assistance finding a doctor, let us know on hello@hiwaldo.com and we’ll do our best to find one near you."
What should I do if my prescription changes?
If your prescription changes (or if you made a mistake when entering it during the ordering process - hey it happens!), please contact us. We'll change it on your Club Waldo account and re-verify the amended prescription with your doctor.
Our Lenses
Can I clean my lenses with water or contact lens solution to store them?
We supply daily lenses, which are designed for one-day use. Waldo lenses should not be worn more than once and you must dispose of your lenses after each wear.
Can I use eye-drops with my lenses?
You are able to use eye drops while wearing your Waldo lenses, just make sure that the eye drops you’re using are compatible with contact lenses. If you have been prescribed any medicated eye drops, please check with your prescriber before using them while wearing your lenses.
Do you sell bi-weekly or monthly lenses?
We only sell daily lenses at Waldo. We prioritise your eye health and daily lenses are the most hygienic contact lenses to wear.
Do you sell colored lenses?
We don’t currently offer colored lenses, sorry!
Do you sell lenses for people with astigmatism?
We don’t offer toric lenses for those with astigmatism just yet, however we’re working hard on these! If you would like to be notified as soon as we offer toric lenses, please complete this form.
Do you sell multifocal lenses?
We don’t currently offer multifocal lenses, however we’re working hard on these! If you would like to be notified once we add multifocals to our range, please complete this form."
Do your lenses have UV filters?
Yes! Waldo lenses help protect you against the transmission of harmful UV radiation to the cornea and into your eye by blocking 70% UVA and 95% UVB rays. However, you should never treat your lenses as a substitute for UV absorbing eyewear like sunglasses, which provide full coverage for your eyes and surrounding areas.
What are your lenses made of?
Our lenses are made of 42% etafilcon A and 58% water. Waldo lenses are made of hydrogel which has a higher water content and means many people find them to be a soft lens in comparison to other materials.
What is the base curve and diameter of your lenses?
Our base curve is 8.5mm and our diameter is 14.2mm.
Where are your lenses made?
Our lenses are manufactured by Pegavision, based in Taiwan. 
Which power ranges do you offer?
We’re proud to say that we cover a wide spectrum of powers, from -12.00 to +4.00.
Why only a single base curve and diameter?
Waldo lenses have a base curve of 8.5mm and a diameter of 14.2mm, which is suitable for many contact lens wearers. As we grow, we will continue to expand our range further.
How To
Are contacts difficult to insert and remove?
We appreciate that inserting and removing new lenses may take a little practice, so each shipping package includes a guide detailing how to insert/remove them correctly and confidently. If you’re struggling and would like advice on this, email our in-house optician on anita@hiwaldo.com and she’ll get in touch to talk you through it."
Can I swim with my contact lenses in?
We advise you not to swim whilst wearing your contact lenses. Water contains bacteria that has the potential to contaminate your lenses and cause infection. If you do swim while wearing contact lenses, we recommend you either wear goggles or remove your lenses as soon as possible afterwards. This will reduce the risk of infection.
Can I wear contact lenses when playing sports?
Absolutely. Contact lenses are a fantastic option for people who enjoy playing sports. Forget steamy glasses and broken frames, Waldo lenses will stick with you until the final whistle!
Can I wear my contacts in the shower or bath, or in a sauna or steam room?
We recommend removing your lenses before taking a shower, getting in the bathtub or entering a sauna or steam room. Tap water and sweat contain bacteria so they should never come into contact with your lenses, while soaps and other chemicals in your shower products can cause irritation to your eyes.
How long can I wear my lenses?
The length of time lenses can be worn varies from person-to-person, so your doctor will be able to discuss the appropriate duration for you as an individual. For many people, lenses can be worn all day long but if you are experiencing any dryness or discomfort at any point in the day, you should remove your lenses immediately.
Will it hurt when I put the contact lens on my eye for the first time?
Some wearers might feel uncomfortable inserting contact lenses for the first time, however most people are surprised with the level of comfort that they can provide. Initial fittings by professional eye care specialists should eliminate any problems associated with new lenses. If this is your first time wearing daily contacts, we ask that you visit your local optician to obtain an up-to-date prescription before ordering from us.
Shipping
How long will it take for my trial order to arrive?
Once you’ve placed your order, your lens prescription needs to be verified by your prescriber. This should take approximately 24 hours (from order to shipment) unless you have placed your order on a Friday or Saturday, as in these cases we will need to wait until Monday to contact your doctor and verify your prescription. Once verified, your lenses should be delivered to your door within 2-3 business days unless you are located outside of the continental U.S., in which case your order may take a bit longer to arrive. Of course, if there are any hiccups along the way regarding your prescription verification, we’ll be sure to contact you immediately.
What is the cost of shipping for each delivery?
We only charge a $2.95 delivery fee for your 10-day trial. Each subsequent shipment will be free of charge.
Where do you ship to?
We currently ship to the US, Puerto Rico, Guam, the US Virgin Islands, and military APO/DPO/FPO addresses. We also ship to the EU, UK and Sweden. Please select your location in the upper corner of our homepage if you are outside of the US.
Payment
Do you accept Vision Care insurance as payment?
Unfortunately, we don’t deal with insurance providers directly (which is common for online contact lens retailers) but you can access a receipt for any orders you place with us in your Club Waldo account, under My Orders. You can use this when applying for reimbursement from your provider.
How do I change my billing information from PayPal to my debit/credit card?
While we do not currently offer this functionality, we are working hard to bring it to you very soon. Please reach out to us on hello@hiwaldo.com if you need further support.
How do I get a receipt for my insurance provider?
We display receipts for all orders in the Order History section of your Club Waldo account.
May I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for my lenses?
Of course! So long as your FSA or HSA card is affiliated with a major credit card, you can use this to pay for your Waldo lenses.
What forms of payment do you accept?
We accept PayPal, debit and credit cards for payment, including Visa, Mastercard, AMEX and more. We also accept FSA or HSA payments.
For Doctors
How can I fit my patients for Waldo lenses?
That’s easy! Please email us at doctors@hiwaldo.com and we will have a free fitting kit sent to you right away."