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Your Waldo Subscription
How does my subscription work?
Once you’ve created your online account and signed up for your free trial, we’ll reach out to your doctor to verify your prescription right away. This should take up to one business day, but it may take longer if you’ve placed your order on a Friday, as we need to wait until Monday to verify your order. You will receive your 10-day trial within 2-3 business days of your prescription being confirmed. Following this, your first paid 30-day pack will be shipped immediately upon expiration of your trial period to ensure that you’ll never run out of lenses. We know that one size doesn’t always fit all, so we’ve made your subscription completely flexible. This means that your delivery dates and frequencies are completely tailorable. Rest assured, we’ll always keep you in the loop with updates on your deliveries.
Can I change the dates on my subscription?
When we say flexible, we mean flexible. You can easily amend your delivery dates in your online account. Planning to be out of the country for a few weeks? No problem, simply delay your next delivery date in your online account. We’ll drop you an email to let you know when your lenses are en route.
Can I cancel my subscription at any time?
You can cancel your subscription in your online account three business days after the date you’ve placed your trial order. If you wish to cancel while we’re still processing your order, please email us at firstname.lastname@example.org. After three business days, you can easily cancel or modify your plan in your account online at any time.
Can I create a subscription for just one eye?
No problem at all. When entering your contact lens prescription, you’ll see a separate drop-down menu for your right and left eye. Simply select your prescription for one eye and then select N/A for the other. Finally, select ‘Add to Cart’ and your order for one contact lens will be ready to purchase. We’ll make sure your box of lenses arrives solo, making your subscription just $18 per month.
Can I change the type of lenses on my subscription?
At the moment we only offer our Waldo Original lenses, but we’re working on developing different product lines so keep your eyes peeled!
What is your returns policy?
If you find something has gone wrong or if you’ve just had a change of heart and no longer want the lenses you’ve received, please feel free to contact us directly within 14 days of receiving your order. Be mindful that due to the nature of contacts, we cannot provide refunds for any boxes that have been opened or otherwise tampered with. If, however, your box is still sealed, please do get in touch with our customer service team and we can look further into granting you a refund. In the unlikely event that you’ve received defective lenses, please contact us immediately and we’ll send you replacement lenses.
What happens if my prescription changes?
If your prescription changes (or if you made a mistake when entering it during the ordering process - hey it happens!), please contact us. We'll change it on your online account and re-verify the amended prescription with your doctor.
What should I do once my prescription expires?
First, the facts. Your prescription should be valid for at least 1 year, and 2 years in many states. You may see that your prescription is valid for a shorter period of time, but that should only be the case if there are documented medical reasons for issuing a shorter period. You have every right to ask your doctor to explain to you what those reasons are. As to our role, we’ll reach out to your doctor prior to your prescription expiring to confirm that it is still valid and that you may continue with your subscription. We will always contact you first before reverifying your prescription with your doctor.
Does my subscription automatically renew?
Your subscription will automatically renew 12 days after the date that you placed your trial order. You’ll be on course to receive Waldo lenses to your mailbox every month unless you modify your renewal date or cancel your account online before your subscription renews.
Your Contact Lens Prescription
Do I need a prescription to place an order?
Yes, you must have a valid prescription to order Waldo contacts (make sure your prescription is for contact lenses, not glasses). Please be aware that as a matter of federal law, we must verify your prescription with your doctor before shipping your trial contacts. Therefore, we need to wait until your doctor's weekday business hours in order to do so.
Can I purchase lenses if I don’t have a physical copy of my prescription?
Yes, this only means that there will be an extra step in the process (on our side, not yours). When you check out, in addition to indicating the power of your prescription, you will also need to select your prescribing doctor from our database. You’ll need to know your eye doctor’s name, city and state in order to do this. Once we have this information, we’ll contact your doctor to verify the details of your prescription.
Can I purchase contact lenses with my glasses prescription?
No! Your lens prescription is different from your glasses prescription, since contact lenses sit on your eye. As a result, when you order our lenses you must have an up-to-date contact lens prescription which specifies the power and parameters of the lenses you should be wearing.
Can Waldo give me a prescription?
We can’t give you a prescription at Waldo, but the good news is that we can connect you with some great eye care professionals in your area. These professionals can issue you an up-to-date prescription for Waldo lenses. We also have our in-house optician, Anita, here to answer any questions you might have about your lenses.
My prescription is from a doctor outside the States. Can I still order Waldo lenses?
We don’t like to exclude anyone, but at the moment we can only accept valid prescriptions from doctors located within the United States. If you need assistance finding a doctor, give us a shout at email@example.com and we’ll do our best to find one near you.
Waldo Lenses - The Technical Stuff
Where are your lenses made?
Our lenses are manufactured by Pegavision, based in Taiwan.
What are your lenses made of?
Waldo lenses are made of 42% etafilcon A and 58% water. They are made of hydrogel material, which means many people find them to be a softer lens in comparison to others due to its higher water content.
Do your lenses have UV filters?
Yes! Waldo lenses help protect you against the transmission of harmful UV radiation to the cornea and into your eye and block 70% UVA and 95% UVB rays. However, you should not treat your lenses as a substitute for UV absorbing eyewear like sunglasses, which provide full coverage for your eyes and surrounding areas. Never leave your sunnies at home!
Why only a single base curve and diameter?
Waldo lenses have a base curve of 8.5mm and a diameter of 14.20, which is suitable for many contact lens wearers. As we grow, we will continue to expand our range further.
Which power ranges do you offer?
We’re proud to say that we cover a wide spectrum of powers, from -12.00 to +4.00.
Do you sell lenses for people with astigmatism?
We don’t offer toric lenses for those with astigmatism just yet, however we’re working hard on these! If you would like to be notified as soon as we offer toric lenses, please complete this form.
Do you sell multifocal lenses?
We don’t currently offer multifocal lenses, however if you would like to be notified once we add multifocals to our range please complete this form.
Do you sell colored lenses?
We don’t, sorry!
Do you sell bi-weekly or monthly lenses?
According to our in-house optician, daily contact lenses are the most hygenic lenses to wear. We prioritize our customers' eye health, so we only sell daily lenses at Waldo.
Can I use eye drops with my Waldo lenses?
You are able to use eye drops while wearing your Waldo lenses, just make sure that the eye drops you’re using are compatible with contact lenses. If you have been prescribed any medicated eye drops, please check with your prescriber before using them while wearing your lenses.
Can I clean my Waldo lenses with water or contact lens solution if I want to store them?
We supply daily lenses, which are designed for one-day use. Waldo lenses should not be worn more than once and you must dispose of your lenses after each wear.
Using Your Lenses
Are contacts difficult to insert and remove?
We appreciate that inserting and removing new lenses may take a little practice, so each shipping package includes a guide detailing how to insert/remove them correctly and confidently. If you’re struggling and would like advice on this, email our in-house optician on firstname.lastname@example.org and she’ll get in touch to talk you through it.
Will it hurt when I put the contact lens on my eye for the first time?
Some wearers might feel uncomfortable inserting contact lenses for the first time, however most people are surprised with the level of comfort that they can provide once their contacts are comfortably in place. If you’re a first-time wearer, you must visit your local eye care professional to obtain an up-to-date prescription before ordering from us.
Can I swim with my contact lenses in?
We advise you not to swim while wearing your contact lenses. Water contains bacteria that has the potential to contaminate your lenses and cause infection. If you do swim while wearing contact lenses, we recommend you either wear goggles or remove your lenses as soon as possible afterwards. This will reduce the risk of infection.
Can I wear my contacts in the shower or bath, or in a sauna or steam room?
We recommend removing your lenses before taking a shower, getting in a bathtub or entering a sauna/steam room. Tap water and sweat both contain bacteria so they should never come into contact with your lenses, while soaps and other chemicals in your shower products can cause irritation to your eyes.
Can I wear contact lenses when playing sports?
Absolutely. Contact lenses are a fantastic option for people who enjoy being active. Forget steamy glasses and broken frames, Waldo lenses will stay with you until the final whistle!
How long can I wear my lenses?
The length of time lenses can be worn varies from person-to-person, so your doctor will be able to discuss the appropriate duration for you as an individual. For many people, lenses can be worn all day long but if you are experiencing any dryness or discomfort at any point in the day, you should remove your lenses immediately.
Where do you ship to?
We currently ship to the U.S., Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. Please select your location in the upper left hand corner of our homepage if you are outside of the U.S. and its territories.
How long will it take for my trial order to arrive?
Once you’ve placed your order, your lens prescription needs to be verified by your prescriber. This should take approximately 24 hours (from order to shipment) unless you have placed your order on a Friday or Saturday, as in these cases we will need to wait until Monday to contact your doctor and verify your prescription. Once verified, your lenses should be delivered to your door within 2-3 business days unless you are located outside of the continental U.S., in which case your order may take a bit longer to arrive. Of course, if there are any hiccups along the way regarding your prescription verification, we’ll be sure to contact you immediately.
What is the cost of shipping for each of my deliveries?
We only charge a $2.95 delivery fee for your 10-day trial. Each subsequent shipment will be free of charge.
What forms of payment do you accept?
We accept debit and credit cards for payment, including Visa, Mastercard and AMEX. We also accept FSA or HSA payments (see below).
Do you accept Vision Care insurance as payment?
Unfortunately, we don’t deal with insurance providers directly (which is common for online contact lens retailers) but we’ll email you a receipt after you’ve checked-out. You can use this when applying for reimbursement from your provider.
How do I get a receipt for my insurance provider?
We display receipts at the bottom of our confirmation emails, as well as in your online account.
May I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for my lenses?
Of course! So long as your FSA or HSA card is affiliated with a major credit card, you can use this to pay for your Waldo lenses.
Locating an Eye Care Professional
I’m in need of a new prescription. Can you help me find a doctor?
Yes! Just click on the Find a Doctor link on our homepage and provide us with the details of the location most convenient for you, whether that be work or home. We’ll email you the names of doctors in your area who can either fit you for Waldo lenses, or renew your Waldo prescription.
For Eye Care Professionals
How can I fit my patients for Waldo lenses?
That’s easy! Please email us at email@example.com and we will have a free fitting kit sent to you right away.